FAQ

How much are your cakes?

While we love designing cakes, we only offer custom cakes on a very limited basis as we are very busy with our bakery truck schedule & decorating workshops.  I recommend booking 6-8 weeks in advance.

 

Generally, my cakes are between $4.00-$9.00 per serving, possibly more for hand sculpted cakes and fondant toppers.  Size, detail and intricacy determine price.  Minimum order is $100.  Each cake is custom made to order. To inquire about a price, please provide a date, theme/image of design idea and number of servings needed.  

Can you tell me about your ingredients?

We strive to use the best ingredients.

Our baked goods will not support the growth of pathogenic organisms and do not require a form of temperature control, such as refrigeration or heating. The foods are classified as non-potentially hazardous foods. Due to this requirement we must meet by the state, we do not offer fruit filled or whipped toppings.
 

Do you offer gluten free?

We would love to offer it but unfortunately it is not safe.  Since we use  gluten elsewhere in the bakery, if we were to use gluten free flour we couldn't truly call our flourless items gluten-free. All surfaces and equipment are washed and sanitized between uses, but ultimately we do not want you or your loved ones to get sick due to a gluten allergy. We suggest you visit a completely allergen-free baker.

What if I have an allergy?
If you have a life-threatening allergy we advise you to hire a baker who has a dedicated allergen-free kitchen!!

Our products may contain eggs, corn, gluten and milk. While none of our products contain nuts, the facility in which the products are made is not nut-free or flour free facility. I use and keep a wide range of items in my kitchen, which include nuts and shellfish. I do keep such items in containers to help reduce the risk of contact with other items. With this note, please be aware that I cannot be responsible for any allergic reactions.

What is Fondant?

Fondant is a sugar dough that is made of gum ingredients, powdered sugar and corn syrup. It traditionally does not taste good, because most vendors use the stuff off the craft store shelf. We, however, use a premium product which is the same brand that many of your famous bakeries use.  It is much softer and tastier. Our brand is also vegan.

Do you cake tastings?

We do not offer cake testing, however, we have a large assortment of our cakes & cupcakes in our bakery display each week which you are welcome to purchase to get an idea of our flavors. 

Do you offer consultations?
If you feel it is necessary to have an in-person consultation, we only offer them for orders of $300+ or more.  The cost is $30.  Due on or before the consultation appointment or it will not be conducted.  

 

What if I need to cancel or reschedule? 

Payments are non-refundable, but may be transferable. When we take your order, we begin the process of declining other orders and possibly purchasing supplies for your order.  As we get closer to your date, the chance of re-booking your date are greatly reduced. Cancellations after 1 month before your event may be transferred to a different date. Cancellation after 1 week before your event will result in no refund, full payment will be due to Schwartz & Sprinkles Cakes.  The design of the cake toppers and decor begin days prior to the order date due to drying and multiple steps.  Additionally, items are purchased in advance which may not be refundable.  For these reasons, we must implement the cancellation policy.

What is your credit policy?

Any discrepancy with a product may be returned to the store within 24 hours of pick-up for a store credit.  We do not issue refunds. NO EXCEPTIONS. We do not give credits unless a mistake was made on our part.  Mistakes DO NOT include decor details such as but not limited to color, shades, tones, writing font, decor placement, etc. This is due to the cake being art & every artist has their own style.  If you send an image you would like us to recreate, we will make every effort to recreate the look as closely as possible, but it may not be identical as each cake designer has their own unique artistic style and ability just like each individual’s handwriting is unique to them!

Do you deliver?

We deliver orders of $250 or more. Deliver up to 5 miles from our address in Spring City for $15.  After 3 miles, it is $2 for every mile up to 10 miles one way PLUS tolls. We do not deliver over 10 miles one way.  Order must be paid in full prior to delivery. We will make every effort to deliver your cake at the agreed upon time, however, we likely are delivering multiple orders which may cause us to unforeseeably run behind schedule.  If this occurs, we will notify you immediately.

How should we store the cake?

We recommend your cake be kept flat, level surface such as the floor or trunk and secured properly to not slide or tilt. In warmer months, make sure your vehicle is properly air conditioned.  

If not serving immediately, store in refrigerator.  Please do not do so for long as that could damage fondant decorations causing fondant to wilt & colors to bleed.