Can you tell me about your ingredients?
We strive to use the best ingredients.
Our baked goods will not support the growth of pathogenic organisms and do not require a form of temperature control, such as refrigeration or heating. The foods are classified as non-potentially hazardous foods. Due to this requirement we must meet by the state, we do not offer fruit filled or whipped toppings.
What if I have an allergy?
Our products may contain eggs, corn, gluten and milk. While none of our products contain nuts, the facility in which the products are made is not nut-free or flour free facility. I use and keep a wide range of items in my kitchen, which include nuts and shellfish. I do keep such items in containers to help reduce the risk of contact with other items. With this note, please be aware that I cannot be responsible for any allergic reactions.
What is Fondant?
Fondant is a sugar dough that is made of gum ingredients, powdered sugar and corn syrup. It traditionally does not taste good, because most vendors use the stuff off the craft store shelf. We, however, use a premium product which is the same brand that many of your famous bakeries use. It is much softer and tastier. Our brand is also vegan.
Do you have a minimum order requirement?
Yes, we require a minimum cupcake order of 2 dozen unless ordering cupcakes with a cake order. Our smallest cakes for purchase are 8 inch, 2-layer cakes.
What information do you need when placing an order?
The more information you provide, the easier we can bring your vision to life! Upon placing your order, please provide date of event, number of people, cake flavor, frosting flavor, theme/vision/details you are seeking and preference on round/square/sheet/tiered cake.
Changes in size and detail must be given two weeks prior, as custom cakes require a lot of planning and preparation.
Do you offer consultations?
I do not have a storefront for in-person consultations. You are welcome to call or email. If you feel it is necessary to have an in-person consultation, we only offer them for orders of $300+ or more. The cost is $30. Due on or before the consultation appointment or it will not be conducted. The cost is applied to the final price of your cake order, if you order.
When is payment due?
50% non-refundable deposit is due upon placing your order to secure Schwartz & Sprinkles. Your date is held for 3 days after your quote is provided, if we do not receive the 50% deposit within that period, we may release your date. We only accept a limited amount of orders per month and we cannot hold a date without a deposit. Remaining balance is due one week prior to event date given at time of order.
We accept cash or credit card. We do not accept checks.
If you change your date, we will make every effort to accommodate the new date, however, if the new date is not available, we will consider your event canceled and our cancellation policy will apply.
What if I need to cancel or reschedule?
50% deposit is non-refundable, but may be transferrable. When we take your order, we begin the process of declining other orders and possibly purchasing supplies for your order. As we get closer to your date, the chance of re-booking your date are greatly reduced. Cancellations after 1 month before your event may be transferred to a different date. Cancellation after 1 week before your event will result in no refund, full payment will be due to Schwartz & Sprinkles Custom Cakes. The design of the cake toppers and décor begin days prior to the order date due to drying and multiple steps. Additionally, items are purchased in advance which may not be refundable. For these reasons, we must implement the cancellation policy.
Do you deliver?
We will meet in a common area within our hometown of Royersford or we can deliver for free up to 3 miles. After that it is $10 up to 10 miles (20 round-trip). Order must be paid in full prior to delivery. After 10 miles, additional fees are based on current mileage rate, plus tolls.We do not deliver over 20 miles one-way. We will make every effort to deliver your cake at the agreed upon time, however, we likely are delivering multiple orders which may cause us to unforeseeably run behind schedule. If this occurs, we will notify you immediately.